Frequently Asked Questions
Everything you need to know about your SAYE experience.
What materials are used in SAYE products?
We prioritize sustainability by using bio-based, recycled, and organic materials including corn leather, recycled PET from ocean plastic, and organic cotton to ensure high-quality fashion with a low environmental footprint.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU and 5-10 business days for international orders, depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging intact to be eligible for a full refund.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and delivery times vary by region and will be calculated automatically at checkout.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment options like Klarna and Ideal.